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In order to encourage dialogue and increase its commitment to its customers, Suez has created the figure of Customer Counsel.

This service analyses, on an individual basis, each complaint made by customers who do not agree with the answer they have received from the company.
It promotes mediation between customers and the company.
It is a final attempt, from within Suez, at an amicable solution, responding to the customer and trying to resolve their complaint.
It is impartial to all parties, ensures proceedings are transparent, keeps information confidential and acts independently of the management areas.
It encourages dialogue and increases commitment to customers.
What do our customers say?

La buena y respetuosa acogida.